Refund policy

Twizzy Refund and Cancellation Policy

Due to the customized nature of our coaching, all payments are final and non-refundable.

Twizzy coaching programs include personalized training, nutrition planning, and time-blocked service from our coaches. Because of this time commitment and the intellectual property delivered up front, we cannot offer refunds once a client has started the program.

However, we do offer the following terms:

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1. Onboarding Guarantee (First 7 Days)

If a client completes onboarding and the initial performance plan is delivered but decides within the first 7 calendar days that Twizzy is not the right fit, we may offer a partial refund (up to 50%) minus onboarding and planning time.

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2. Pausing a Program

Clients may pause their coaching program for valid medical or travel reasons once per contract term, for up to 30 days. Notice must be provided in writing.

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3. Early Cancellation (Contracted Programs)

Early termination of a coaching agreement before the agreed-upon term will result in a cancellation fee equal to one month of coaching. This helps cover the time, access, and resources already provided.

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4. Product Sales (Apparel and Protein Soda)

All physical product sales are final.
We do not accept returns on worn apparel, open consumables, or promotional items. If a product is defective or damaged in shipping, we will offer a replacement upon receipt of proof.

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5. Communication Standard

We maintain transparent expectations throughout the program. If a client is unsatisfied at any point, they are encouraged to speak with their coach or a Twizzy co-founder so we can address concerns quickly.